Reference

Terms and Conditions That Govern Your kha88 Account

These terms set out the rules between you and kha88 when you open an account, make deposits through bKash, Nagad, or Rocket, and use any part of the platform.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal and verification conditionsAccount suspension policyGoverning jurisdiction
kha88 Terms and Conditions That Govern Your kha88 Account
HOW WE OPERATE

How kha88 Handles Your Account Under These Terms

Our obligations under these terms are not just legal text — they reflect how we actually run the platform day to day. Account security, payment verification, and data handling each follow a defined process that you can hold us to.

Account Security

Your account is protected by OTP verification on login. If we detect unusual access, we pause the session and send an alert to your registered mobile number before any action is taken.

Data Handling

We collect only the data needed to operate your account and process payments. We do not sell your information to third parties and retain transaction records in line with applicable law.

Withdrawal Verification

Before releasing funds to your bKash, Nagad, or Rocket number, we confirm the wallet belongs to the account holder. This step protects you as much as it protects us.

Requesting Changes

To update your registered mobile number or wallet details, contact support with your account ID and a valid verification step. Changes take effect after confirmation, not immediately on request.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a dispute about an account action — a blocked withdrawal, a suspended session, or a payment discrepancy — our support team handles these directly. Raise your query through live chat or email and include your account ID so we can pull the relevant transaction record without delay.

Live Chat Open the chat widget from any page on kha88 to reach an agent. Have your account ID and the relevant transaction reference ready.
Email Support Send a detailed message to our support address for written records of your query. We respond to terms-related disputes as a priority.
Account Help Centre The help section inside your account covers common terms questions — payment holds, verification steps, and account access issues.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — payments, access, disputes, and what happens if something goes wrong.

These terms apply to anyone who opens an account on kha88. Access depends on your local law and whether your region is currently supported. If you are unsure, check before registering.

We can update the terms when our services change, but we will notify you through your account before material changes take effect. Continuing to use the platform after that notice means you accept the updated terms.

Contact support with your transaction reference and the mobile number you sent from. We will check the payment record and resolve the discrepancy, usually within one business day.

Withdrawals are held until our verification step confirms the Rocket number matches the account holder. Submit the requested verification through support and the hold is lifted once confirmed.

Email our support team with your account ID, the date of the decision, and a clear description of the issue. Terms-related disputes are handled separately from general queries and receive a written response.

Yes. These terms do not override applicable local law. Where Bangladeshi law grants you specific rights regarding online transactions or data, those rights apply alongside our terms, not instead of them.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.